The Copthorne Hotel Cardiff
客人怎麼說
The housekeeper who helped resolve the issues we had in the room was very nice and very quick to rectify the problems we had. Although the room was old fashioned and haven't been updated for some time, the mattresses were very comfortable to sleep on.
Tamara
2021年11月
Overall the hotel was everything that you would expect from a 4* with good attention to detail. Room was very comfortable and spotlessly clean and we had a lovely view of the lake. Breakfast was excellent - tasty with plenty of choice including the option to help yourself or table service. Good choice of coffee, tea etc. Precautions re COVID were of a high standard - loads of sanitiser everywhere in the restaurant and reception and all the staff wore masks. The staff everywhere were very welcoming, helpful, friendly and efficient - well done!!
Paul
2021年9月
Excellent location not far away from the M4. Whilst all around the hotel are busy roads, amazingly the hotel is located beside a lake and one can enjoy a walk around the lake itself which makes you feel as if you are in the middle of the country! There is a terrace above the lake and is the ideal spot to wind down and enjoy a drink whilst enjoying the scenery. The bedroom was very comfortable. Dinner was delicious and the staff very pleasant and served in a well ventilated restaurant. .
Elaine
2021年9月
Not too big so more personal. Very homely, staff were welcoming, attentive, friendly, helpful and polite. The room was big, airy and comfortable with all the facilities I required for a pleasant stay. Breakfast (full English) was delicious, plenty of choice, tasty coffee. The reception area was tastefully decorated for the Christmas period.
Nia
2021年12月
we have stayed in the hotel several times, staff are always polite and helpful. The hotel is clean and the leisure facilities are good when open.
Sian
2021年11月
Front desk staff especially the gentleman on duty Christmas eve and Christmas morning went above and beyond to make us feel welcome and explained everything perfectly. Room was exceptional but a bit dated. Everything was very clean and could not have asked for anything else in the room that wasn't already there
White
2021年12月
The staff were exceptional, nothing was too much trouble. They are all polite and friendly, delivering excellent customer service. Gave us all the information we needed for our stay and instruction regarding services we would be using throughout our stay. The room was clean, tidy and well presented with plenty of amenities. This was the best stay ive ever had in a hotel and is excellent value for money. Will definitely be using this location in the future. Well done to all the staff, keep up the good work and excellent standards 😃😃
Ms
2021年7月
Room fridge, all staff were really lovely, bed amazingly comfortable & the black out curtains were the best! Coffee at breakfast was lush. We asked before arrival for wine glasses in our room which were there on arrival so very grateful for that extra touch.
Laura
2021年9月
We booked the hotel really last minute due to travelling down for a family funeral, we weren’t too bothered where we stayed. However, we were so pleasantly surprised. it was so accommodating and really tailored to our needs.The room was spacious and clean, comfortable and tidy and it had everything we needed for the reason we were staying. Good location, cozy and comfy room and very close either to shops and takeaways or to the coast. The staff was very friendly too. My family and I would definitely come back.
Elesi
2021年9月
Very clean we have stayed here many of times can't fault the hotel good service and lovely clean rooms . Only let down prices have gone up loads . Shame I wouldn't pay it again .
Sian
2021年11月
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